Shipping policy

This page explains how orders from Lehio Commerce are handled, shipped and delivered. Shipping options, costs and estimated delivery times are shown at checkout once you enter your address. All prices are in U.S. dollars.

Where we ship

We ship within the United States only — all 50 states and the District of Columbia, including Alaska and Hawaii. We do not currently ship to U.S. territories, APO/FPO addresses or internationally.

Shipping rates

Shipping costs are calculated at checkout based on your order and delivery address. Any free-shipping offer, if available, is shown there before you pay.

Handling time

Every order is checked, packed and handed to our carriers — USPS, UPS, FedEx — within 1–2 business days. Business days are Monday to Friday, excluding U.S. holidays. Orders placed on weekends or U.S. holidays start handling the next business day.

Estimated delivery

Estimated delivery times for each available shipping option are shown at checkout when you enter your address. Delivery times are estimates, not guaranteed dates.

Tax policy

Any applicable sales tax is already included in the listed price; no sales tax is added at checkout. Shipping, if any, is shown separately before you pay.

Order confirmation

As soon as you place an order we email a confirmation with your order number and a summary to the address you entered at checkout. If it does not arrive within a few minutes, please check your spam folder.

Order tracking

When your parcel ships, we email a shipping confirmation with a tracking link. Follow that link to see your parcel's carrier and tracking number.

Address accuracy and changes

Please double-check your shipping address at checkout. We are not responsible for parcels delayed, lost or returned because of an incorrect or incomplete address. If you notice an error, contact us straight away — we can update the address only while the order is still in handling. Once it has shipped, changes depend on the carrier.

Delays

Carrier delays, severe weather and holiday volume can extend transit beyond the estimates shown at checkout. If your parcel has not arrived within a reasonable time after the latest estimate, contact us and we will look into it with the carrier.

Damaged or lost parcels

If your parcel arrives damaged, or is marked delivered but has not arrived, contact us within 7 days of the delivery date with your order number and, where possible, photos. We will work with the carrier to locate the parcel or send a replacement at no additional cost.

Questions?

Write to us through the Contact page or at support@lehilocommerce.com and quote your order number. We reply within 1 business day, Monday–Friday, 9:00 AM–6:00 PM ET.

LEHIO Commerce LLC · 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States · support@lehilocommerce.com · (505) 633-9099